Maciej Kranz: Change Management Required


This much is sure: Jobs and work life will surely change. Thus, at this point, what you need to care about change management is three things: communicate, communicate, and communicate. IoT will impact you; your staff, customers, and partners; other stakeholders; and regulators. Don’t leave any of them guessing about what will come next; communicate early and often. You want to avoid surprises, especially unwelcome ones. And some surprises will surely be unwelcome; for example, some jobs will change, some will be repurposed, and some will be completely eliminated. If you’re planning to let IoT handle remote operations, you’ll certainly want to communicate that fact as soon as possible to those people who currently perform such tasks.