As an urban technologist, I’m often asked to give an example of a compelling smart city application that real people are using. But to be honest, there really isn’t too much to point to – yet. Cities may be getting smarter, but they haven’t noticeably changed from a user perspective.
It seems like most of the digital advances in cities have been invisible and focused on city operations, rather than on the parts of the city that people can see, touch, and use. Sure, it’s important that city managers can better identify water leaks, or more accurately predict the likelihood of a building failing an inspection, but there isn’t a direct, personal, benefit to city dwellers. So it’s understandable that some people feel like there hasn’t been much progress.