To win the customer’s heart, insurers cannot afford to lag behind on customer-focused innovation. Throughout the claims journey they must deliver interactive, personalised experiences. Whilst there are many barriers to implementing AI and analytics effectively to drive results across customer service and claims, it is essential for winning and retaining customers in the future.
Insurance Nexus is hosting a live webinar on the 26th June which poses fundamental questions to two leading insurers on how AI and analytics are changing the face of insurance claims.
Hear from Lorenzo Morganti, Big Data/ AI Senior Project Lead, AXA, Svein Skovly, Head of Innovation Lab, Fremtind and Christopher Frankland, Founder, InsurTech360 and get insights on how to create outstanding customer experience across the customer lifecycle.
So where can these technologies take us? A key area of exploration is the idea of understanding completely who your customer is. How can data and analytics bring customers into focus to create interactive, bespoke and on-demand services across claims?
Another critical area of debate will be the challenge of fraud reduction. This includes solutions on how to enact automated, intelligent technologies that free up human resources for more valuable, complex tasks. And finally, and certainly not least importantly, how are insurers achieving customer-ruled claims? How can analytics enable digital technologies, transparent communications and intuitive CX to givecustomers ownership of their claims journey?
Don’t miss out on this webinar. If you can’t join live, Insurance Nexus will send the recordings onto you so that you may listen to the debate at your own convenience.