According to EIU(Economist Intelligence Unit) for companies in Asia, leadership in digital transformation is often the result of consumer pressure. And nowhere is this truer than in China. And now customers in China are leapfrogging their peers elsewhere; the product-centric industrial economy and its related customer support system have become yesterday. It's time for a new system to serve the subscription economy!
3rd World Chief Digital Officers and Service Officers Summit 2019 gathers 150 CIO/CDO/CCOs from manufacturers from China, EMEA, Japan and America, on March 11th-12th 2019.
Day One Morning is Session I : Data Driven &Digital Transformation;
Day One Afternoon is about Session II AI Innovation
Day Two is Session III Disruptive Aftermarket&Service.
Mr. Juha Pankakoski, Executive Vice President Technologies, Konecranes
Topic: Leveraging IoT, Digital Transformation and Services
Prof. Dr. Ulrich Hermann, Chief Digital Officer and Member of its Management Board, Heidelberger Druckmaschinen AG
Topic: Subscription Economy - How we shape the Digital Future ?
Mr. Andreas Reddemann, Vice President Global Service Food, Aftermarket and Service, TOMRA Sorting GmbH
Topic: Integrated IoT into the Service Business : How Digital Transformation will Revolutionize the Future Service Business and Expanding the Customer Relationship to Grow Top-Line Revenue?
Mr. Mikko Tepponen, Vice President, Digital Product Development, Wartsila
Topic: Digital Strategies Today -- How Digital Transformation is Revolutionizing the Service Business
Dr. Frank Debus, Vice Present Customer Services Managed Logistics, Siemens Healthineers
Topic: The Digital Transformation of Service Supply Chains
From Asian Top 500:
Mr. Zhang Qiliang, CIO, XCMG (one of largest Construction Machinery in the world)
Topic: Internet+ Construction Machinery-the casestudy of building Xrea Digital Platform
Mr. Steven Tang, China General Manager, Digital and Telematics, Cummins
Topic: Digital transformation in traditional manufactory company
Mr. Wang Yan, General Manager Overseas Service, Haier Group
Topic: Servitization with Customer Centric
Mr. Hanson Wang, APAC Chief Digital Officer, Saint-Gobain
Topic: The Business Model Change due to the Digitalization
Mr. Douglas Lim, Asst VP, Head of Customer Service, TPV Technology
Topic: Optimizing Customer Experience Using Standard Operating Procedures
Mr. Joseph Chua, Strategic Services Director (APAC), Abbott Laboratories
Topic: The intersection of technology and customer experience in the field – How to change and adapt to growing customer expectation
Mr. Harry Qi, Senior Manager Digital Technology, BMW Brilliance Automotive Ltd
Topic: The Development of Zero Labor Factory in Japan, China and Europe
Mr. CHEN Hong, GM, Aftermarket Business Division, LiuGong Machinery (Second largest off highway vehicle manufacturer in China)
Topic: Parts Supply Chain Analytics and Prediction in Liugong
Mr. Steve Tu, Vice President Service, Asia, FOSS Analytics A/S
Topic: The New Era of Field Service - How can you use change management to keep pace with the latest trends in Technology