"By 2021, retailers are planning investments in Internet Of Things (70%), machine learning/cognitive computing (68%) and automation (57%). Orchestrating these diverse technologies to provide a more responsive, real-time customer experience is the goal retailers want to achieve in the next five years. Relying on the Internet of Things to bring greater visibility into supply chain operations to alleviate out-of-stocks and optimize selections based on customer preferences is the goal. Machine learnings’ predictive strengths as a technology are being used to solve supply chain constraints challenges, better personalize customer experiences and improve inventory management."
Zebra Study: Seven In Ten Retailers To Invest In IOT Technologies to Revolutionize Customer Experience and Zebra 2017 Retail Vision Study (12 pp., opt-in)